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Returns, Refunds & Cancellation Policy

Last updated: July 11, 2026

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Thank you for choosing Enjoy Erica Art Studio. Because we offer physical products, ticketed creative experiences, and private event services, different refund and cancellation terms apply depending on the type of purchase.

Please review the applicable section below before completing your order or reservation.

1. Physical Products and Merchandise

Return Eligibility

Eligible physical products may be returned within 14 calendar days of confirmed delivery.

To qualify for a return, the product must be:

  • Unused, unworn, and undamaged

  • In its original condition

  • In its original packaging

  • Accompanied by proof of purchase

Enjoy Erica Art Studio reserves the right to deny a return if the item does not meet these requirements.

Non-Returnable Products

The following purchases are final sale and cannot be returned or exchanged:

  • Custom-made or personalized products

  • Made-to-order artwork

  • Original artwork

  • Digital downloads or printable products

  • Gift cards

  • Sale or clearance merchandise

  • Products that have been used, altered, washed, damaged, or removed from their original packaging

  • Paint kits, craft kits, or art supplies that have been opened or used

  • Items marked “Final Sale” at the time of purchase

Custom or personalized products may only qualify for a replacement or refund when they arrive damaged, defective, or materially different from the approved order.

Requesting a Return

To request a return, email info@enjoyericaartstudio.com within 14 days of delivery. Please include:

  • Your full name

  • Order number

  • The product you would like to return

  • The reason for the return

  • Photographs, when the item is damaged, defective, or incorrect

Do not mail a return until you have received return instructions from Enjoy Erica Art Studio. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping, delivery, and handling charges are non-refundable.

We strongly recommend using a trackable shipping method. Enjoy Erica Art Studio is not responsible for returned packages that are lost, delayed, or damaged during transit.

Merchandise Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, excluding original shipping, delivery, and handling charges. Please allow up to 10 business days for us to process an approved refund. Additional processing time may be required by your bank or payment provider.

2. Exchanges

Exchanges are subject to product availability.

To request an exchange, contact info@enjoyericaartstudio.com within 14 days of delivery. Customers are responsible for returning the original product and may be responsible for additional shipping charges.

Replacement products will not be shipped until the original item has been received and inspected.

Customized, personalized, final-sale, and opened art products are not eligible for exchange.

3. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order immediately after delivery.

Report damaged, defective, incorrect, or missing products within three calendar days of delivery by emailing info@enjoyericaartstudio.com.

Your email must include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping package and label when applicable

Depending on the circumstances, Enjoy Erica Art Studio may offer a replacement, store credit, or refund. The original product and packaging may need to be returned before a resolution is issued.

Normal variations in handmade items, artwork, paint colors, materials, finishes, or screen display colors are not considered defects.

4. Public Event and Workshop Tickets

Unless an event listing expressly states otherwise, all event, workshop, class, and paint-party ticket sales are final and non-refundable.

This policy applies when a ticket holder:

  • Changes their plans

  • Arrives late

  • Does not attend

  • Leaves the event early

  • Purchases the incorrect event, date, time, design, or number of tickets

  • Does not meet an event’s stated age or venue requirements

  • Is removed for unsafe, disruptive, or inappropriate conduct

Because materials, staffing, seating, and venue arrangements are prepared based on advance registration, refunds and credits are not provided for missed events.

Ticket Transfers

A ticket holder may request permission to transfer a ticket to another person before the event. Transfer requests must be submitted in writing to info@enjoyericaartstudio.com and are subject to approval.

Ticket transfers do not change the event date, time, location, project, or ticket terms.

Tickets may not be resold for more than their original purchase price.

Late Arrivals

Guests are encouraged to arrive at least 15 minutes before the scheduled start time.

Instruction may begin promptly, and late arrivals may have difficulty completing the project. Admission or additional instruction for late guests cannot be guaranteed. Late arrival does not qualify for a refund or credit.

Event Changes

Event details, including the featured design, instructor, room, menu, promotional benefits, or seating arrangement, may occasionally be adjusted when reasonably necessary.

A minor change that does not prevent the event from taking place does not automatically qualify the purchaser for a refund.

Events Canceled by Enjoy Erica Art Studio

When Enjoy Erica Art Studio cancels an event and does not offer a suitable replacement date, affected ticket holders will receive a refund of the ticket amount paid.

When an event is postponed or rescheduled, ticket holders will be notified of the available options. Unless otherwise stated, the original ticket will remain valid for the rescheduled event.

Enjoy Erica Art Studio is not responsible for separate expenses such as transportation, parking, lodging, childcare, food, or other costs incurred in connection with attending an event.

5. Private Parties, Corporate Events, and Group Bookings

Private parties, corporate workshops, nonprofit programs, school programs, library programs, and other group bookings are governed by this policy and the applicable event agreement or invoice.

When an event agreement contains terms that differ from this general policy, the signed event agreement will control.

Reservation Deposit

A $200 non-refundable deposit is generally required to reserve a private event date and time.

A date is not considered secured until the required deposit has been paid and any requested agreement has been completed.

The deposit compensates Enjoy Erica Art Studio for reserving the date, declining other booking opportunities, beginning event preparation, and performing administrative work. Deposits are not refundable when the client cancels the event.

Client Cancellations

Private event cancellations must be submitted in writing to info@enjoyericaartstudio.com.

The reservation deposit remains non-refundable. Additional amounts may also be non-refundable when they have already been used or committed toward:

  • Customized materials

  • Special-order products

  • Personalized designs

  • Venue expenses

  • Travel arrangements

  • Staffing

  • Supplies purchased specifically for the event

  • Other nonrecoverable event costs

Any remaining refund eligibility will be determined by the signed agreement, invoice, payment schedule, and expenses already incurred.

Rescheduling a Private Event

Rescheduling is not guaranteed and is subject to availability, written approval, venue availability, and the terms of the event agreement.

A request to change the event date, time, location, project, or number of participants may result in additional charges. A new deposit may be required when the original date cannot be transferred or when substantial preparation has already occurred.

Participant Minimums and Final Headcount

The client is responsible for the minimum number of participants stated in the proposal, invoice, or event agreement.

The final payment will be based on the confirmed headcount or required minimum—whichever is greater—unless otherwise agreed in writing.

Refunds are not provided for guests who cancel, arrive late, do not attend, or choose not to participate after the final headcount or payment deadline.

Additional participants are subject to advance approval, instructor capacity, venue capacity, and supply availability.

Final Payment

The remaining event balance must be paid according to the deadline listed in the invoice or event agreement.

Failure to make payment by the required deadline may result in cancellation of the booking without a refund of the deposit or other nonrecoverable costs.

Cancellation by Enjoy Erica Art Studio

If Enjoy Erica Art Studio must cancel a private event and cannot provide an acceptable rescheduled date or replacement instructor, the client will receive a refund of payments made directly to Enjoy Erica Art Studio for services that were not provided.

Enjoy Erica Art Studio is not responsible for third-party venue charges, catering expenses, travel costs, decorations, or other expenses paid to outside vendors.

6. Weather, Emergencies, and Circumstances Beyond Our Control

Events may be postponed, relocated, modified, or rescheduled because of severe weather, unsafe travel conditions, venue closures, illness, government restrictions, transportation interruptions, utility failures, emergencies, or other circumstances beyond reasonable control.

When reasonably possible, Enjoy Erica Art Studio will provide notice and offer a rescheduled date, replacement experience, ticket credit, or another appropriate resolution based on the circumstances.

A postponement or rescheduling caused by circumstances beyond our reasonable control does not automatically guarantee a cash refund.

7. Gift Cards and Promotional Credits

Gift cards, promotional credits, discount codes, complimentary tickets, and giveaway prizes:

  • Have no cash value

  • Cannot be redeemed for cash

  • Are non-refundable

  • May not be replaced if lost, stolen, or used without authorization

  • Must be used according to any stated restrictions or expiration terms permitted by law

When a purchase made with a gift card qualifies for a refund, the approved amount will generally be returned as gift card credit.

8. Chargebacks and Payment Disputes

Customers should contact Enjoy Erica Art Studio first when they believe a charge or refund is incorrect.

Submitting a chargeback does not override this policy, an event agreement, a signed waiver, attendance records, completed services, or proof that products or supplies were provided.

Enjoy Erica Art Studio reserves the right to submit relevant order records, communications, agreements, attendance information, delivery confirmation, and policy disclosures when responding to a payment dispute.

9. Policy Updates

Enjoy Erica Art Studio may update this policy when its products, services, or business practices change.

The policy in effect on the date of purchase or booking will generally apply to that transaction. Updates will be posted on our website with a revised effective date.

10. Contact Information

Questions, return requests, cancellation notices, and transfer requests should be directed to:

Enjoy Erica Art Studio
Email: info@enjoyericaartstudio.com
Phone: 914-704-4480
Website: www.enjoyericaartstudio.com

Please include your order number, ticket information, invoice number, or event date when contacting us.

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