top of page

Shipping Policy

Last updated: July 11, 2026

Thank you for shopping with Enjoy Erica Art Studio. This Shipping Policy explains how physical products are processed, shipped, delivered, and handled after an order is placed.

This policy applies to physical merchandise purchased through www.enjoyericaartstudio.com. Event tickets, digital products, private party bookings, and workshop reservations are not shipped and are governed by their own terms and policies.

1. Order Processing

Most in-stock orders are processed within 3–5 business days, excluding weekends and holidays.

Processing time begins after payment has been successfully received and the order has been confirmed.

Processing times may be longer during:

  • Holidays

  • Sales and promotions

  • Product launches

  • High-volume order periods

  • Severe weather or service interruptions

Once an order has been processed and shipped, the customer will receive a shipping confirmation email when tracking information is available.

2. Custom, Personalized, and Made-to-Order Products

Custom artwork, personalized products, painted items, made-to-order merchandise, and specially prepared art kits require additional production time.

Estimated production times will be stated on the product page, invoice, or order confirmation when available. Unless otherwise stated, custom orders may require approximately 7–21 business days before shipment.

Production time is separate from shipping time.

Delays caused by missing information, delayed customer approval, requested revisions, or incomplete personalization details may extend the estimated completion date.

Customers are responsible for reviewing all names, dates, wording, colors, sizes, and personalization details before approving a custom order.

3. Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

  • Package size and weight

  • Delivery destination

  • Selected shipping method

  • Product type

  • Carrier rates

Shipping costs are non-refundable once an order has shipped, except when required by law or when Enjoy Erica Art Studio made an error with the order.

Free shipping promotions, when offered, may be subject to minimum purchase requirements, location restrictions, product exclusions, or promotional expiration dates.

4. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Standard domestic delivery generally takes approximately 3–8 business days, depending on the destination and carrier.

Delivery dates are estimates and are not guaranteed.

Enjoy Erica Art Studio is not responsible for carrier delays caused by:

  • Weather conditions

  • Transportation disruptions

  • High shipping volume

  • Incorrect addresses

  • Service interruptions

  • Natural disasters

  • Government restrictions

  • Other circumstances outside our control

Customers should allow additional time for holiday and seasonal deliveries.

5. Shipping Locations

Enjoy Erica Art Studio currently ships to eligible addresses within the United States.

Orders may not be shipped to certain P.O. boxes, military addresses, freight-forwarding services, or locations not serviced by the selected carrier.

International shipping may be offered on select products. When international shipping is available, the customer is responsible for all applicable customs fees, duties, taxes, brokerage fees, and import charges.

International delivery times may vary and may be affected by customs processing.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Email address

  • Phone number

Enjoy Erica Art Studio is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.

Address changes must be requested as soon as possible by emailing info@enjoyericaartstudio.com.

Once an order has been processed or shipped, the address may not be changed.

If a package is returned because of an incorrect address, missing apartment number, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges before the order is resent.

7. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing the tracking number or tracking link.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Once tracking shows that the package has been delivered, the order will be considered fulfilled.

8. Delayed or Missing Packages

If an order has not arrived by the estimated delivery date, customers should first review the tracking information and contact the shipping carrier.

Customers may also email info@enjoyericaartstudio.com with their:

  • Full name

  • Order number

  • Shipping address

  • Tracking number

Enjoy Erica Art Studio will make a reasonable effort to assist with locating the package or submitting a carrier inquiry.

Carrier investigations may take several business days to complete.

9. Packages Marked Delivered

When tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  • Check around the delivery location

  • Check with household members

  • Check with neighbors

  • Contact the building office, front desk, or mailroom

  • Contact the shipping carrier

Enjoy Erica Art Studio is not responsible for packages that are confirmed as delivered by the carrier but are later lost, misplaced, or stolen.

A replacement or refund is not guaranteed for packages marked delivered.

Customers may request signature confirmation or shipping insurance before placing an order when those options are available.

10. Lost or Damaged Packages

Please report packages that appear lost or damaged during shipping as soon as possible.

For damaged orders, contact info@enjoyericaartstudio.com within three calendar days of delivery and include:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the shipping box or envelope

  • Photographs of the shipping label

  • A description of the damage

Customers should keep all original packaging until the issue has been reviewed.

Depending on the circumstances, Enjoy Erica Art Studio may offer a replacement, store credit, carrier claim, or refund.

A resolution is not guaranteed when damage is reported after the required notification period or when the original packaging has been discarded.

11. Shipping Insurance

Some orders may include shipping insurance or may qualify for optional insurance at checkout.

When shipping insurance is purchased or included, claims are subject to the carrier or insurance provider’s requirements.

Customers may be required to provide photographs, documentation, written statements, or other evidence before a claim can be approved.

12. Multiple Shipments

Orders containing several products may be shipped in separate packages.

Customers may receive more than one tracking number. Separate packages may arrive on different dates.

Additional shipping charges will not be applied after checkout unless the customer requests a change or upgrade.

13. Local Pickup

Local pickup may be available for certain orders when specifically offered on the product page, invoice, or checkout screen.

Customers will receive a notification when the order is ready. Orders should not be picked up before receiving confirmation.

A valid order confirmation may be required at pickup.

Pickup orders must be collected within the stated pickup period. Orders not picked up within that period may be canceled, restocked, or subject to additional storage or rescheduling arrangements.

Pickup availability, location, and hours may vary.

14. Cancellations and Order Changes

Order cancellations or changes must be requested as soon as possible.

Enjoy Erica Art Studio cannot guarantee that an order can be changed or canceled after payment has been submitted.

Orders that have already entered production, been personalized, been packaged, or been shipped may not be canceled.

Custom, personalized, and made-to-order products are generally final sale once production has started.

15. Returned or Refused Shipments

Packages that are refused, unclaimed, or returned to sender may be subject to:

  • Additional shipping charges

  • Return shipping fees

  • Restocking fees

  • Non-refundable original shipping charges

A refund, when approved, will be issued according to the Enjoy Erica Art Studio Returns, Refunds & Cancellation Policy.

Custom and personalized orders may not qualify for a refund if they are returned because of customer refusal, an incorrect address, or failure to collect the package.

16. Contact Information

For shipping questions, contact:

Enjoy Erica Art Studio
Email: info@enjoyericaartstudio.com
Phone: 914-704-4480
Website: www.enjoyericaartstudio.com

Please include your order number and full name when contacting us.

bottom of page